Our physical therapy practice in North Oakland is seeking a full-time Front Office Administrative-Assistant/Receptionist. We are interested in finding a candidate who we can train to assume the primary Front Office Administrator role. Our current Front Office Administrator is looking to retire in early 2023.
Duties for Front Office Administrative Assistant/Receptionist include:
1. Managing patient registration and appointments. This involves answering a high volume of phone calls, assisting patients in making appointments, and answering general questions.
2. Reminding patients of upcoming appointments via phone/email/text.
3. Checking patients in and out on the day of their appointment, which includes collecting payments.
4. Entering registration and insurance information on our medical records and billing software.
5. Checking insurance eligibility.
6. Assisting with accounts receivables by following up on unpaid claims, copayments, etc.
7. Maintaining patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
8. Other typical front office responsibilities such as filing, ordering supplies and scanning documents.
Our ideal candidate should be skilled in the following areas:
1. Experienced in customer service; able to assist patients in a friendly and courteous manner.
2. Self-motivated and able to work independently while adhering to our clinic’s policies and procedures.
3. Open to learning new skills and to taking direction.
4. Able to work well with co-workers to accomplish day-to-day goals.
5. Excellent communication skills.
6. Well organized.
We offer a full benefits package including health insurance, paid sick leave, paid holidays, paid vacation, 401(K) and a yearly bonus.
We are celebrating our 34th year in business at the same location in North Oakland. We believe in work/life balance and strive for a stress-free work environment. If you are interested in joining our team please contact us at email@example.com.
Do not contact this company in solicitation of any product or service.