Job Details

Shift Leader

  2021-11-23     Insomnia Cookies     363 Kearny st     $19.00 hour  

As a Shift Leader at Insomnia Cookies, you are the captain of our bakery- day or night! You understand what it takes to Own the Night (and beyond) by predicting the flow of business during a successful shift. Your “hands-on” leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store. You can be entrusted with cash handling, safety, and with the upkeep of the store. All of these duties center around leading a team to success on each shift, so we can continue to offer our Insomniacs Warm, Delicious cookies, and Deliver that Cookie Magic!


  • Flexible part-time work schedules
  • Excellent training & mentorship
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • You get to work in a fun, exciting team environment
  • FREE cookies with every shift!

What will I do as a Shift Leader?

  • Provide incredible customer service to all of our guests throughout their shopping experience within our bakeries.
  • Provide leadership support to the Store Operations Manager while including them in decisions that impact the business and customer experience.
  • Coordinate activities, prioritize tasks and ensure the operation runs efficiently during your shift.
  • Support and work alongside of the Cookie Crew in baking all of our cookies.
  • Ensure store is neat, clean and organized at all times.

Desired experience/skills:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication skills
  • Outgoing/friendly/patient
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift inventory items that weigh up to 40 lbs.

Do not contact this company in solicitation of any product or service.

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