Job Details

Customer Support Specialist

  2021-08-12     Confidential     Brannan Street, San Francisco      32.00 hour  

New Journey AI is currently seeking an Customer Success Specialist with our client in their San Francisco, CA office. This is a 6 month + contract position.



  • The Customer Success team for client is the primary human connection with our customers.
  • In this role, you'll be an early member of a critical team in a rapidly developing industry.
  • Customer Success Specialists for client provide world-class customer support before, during and after driverless trips.
  • Candidates should thrive on providing high-empathy support for customers and be excited to contribute to building processes and procedures in an uncharted environment.
  • People who thrive in this role will be curious, flexible, adaptable, dynamic, and collaborative.
  • Providing world-class support to Cruise Customers via phone, email, chat and beyond
  • Collaborate cross-functionally
  • Contribute to process development and documentation
  • Write knowledge articles for internal and external audiences
  • Ad-hoc projects and duties as needed


  • Ability to work onsite from either our San Francisco or Phoenix offices
  • A safety-first mindset, prioritizing and following all safe work practices and policies
  • Passion for supporting our customers with unwavering confidence, patience and empathy
  • Extraordinary written and verbal communication skills with the ability to filter and distill relevant information to the right audience
  • High level of confidentiality and discernment
  • Able to work as a W2 employee of New Journey AI (no corp to corp)

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About New Journey AI:
We are passionate about technology and understanding how technology can help create a better tomorrow, today. We can contribute to perfecting the intelligence behind the self-driving vehicle by providing drivers to test, track and capture their experiences. Sounds simple, but the experiences and learnings lead to data which helps advance smart living, improving safety and protecting lives, advancing mobility and contributing to a greener planet.

New Journey AI will create employment opportunities and pave a new career path, but moreover, at the heart, we are a people company that is helping our clients advance new, experimental, driverless AI technology to improve the transportation of people, safely. Our role is to support the testing of the driverless technology and gathering data to refine machine learning.

As the partner of choice to the self-driving industry, we actively promote and encourage diversity and inclusion of all people regardless of race, ethnicity or socio-economic status.
To learn more about New Journey AI and to view all our available career opportunities, please visit us at "New Journey AI is an Equal Opportunity Employer, M/F/D/V "

Do not contact this company in solicitation of any product or service.

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