Sans Souci Group (sanssoucigroup.com), based in the San Francisco Bay Area, provides operational, administrative, and bookkeeping support to small businesses and nonprofits on a part-time, flexible basis. Our company is almost entirely remote-based; we support clients virtually, and all employees work remotely, with occasional in-person meetings to help cultivate our team.
We are looking for a new team member, preferably near the Bay Area, who is excited to engage with small businesses and help them thrive. The title of the open position is Client Operations Manager. The ideal candidate has 3+ years experience in a work environment that allowed them to manage themselves or a team and was comfortable using web-based systems to manage a project.
The role of the Client Operations Manager is a combination of relationship management support and project management. This is applied to handling the back-office operations for a client’s small business/nonprofit. The position is perfect for someone looking to parlay their project management, back-office operations, or administrative skill set into a flexible, remote-based position in a growing organization.
If you have some but not all of the skills specified below, please don’t hesitate to apply – we serve a broad range of clients, and are building a diverse team with a range of abilities and backgrounds.
Duties and Responsibilities
Provide operational and administrative support to small business clients as assigned, which include, but are not limited to:
Manage and run regularly scheduled meetings with clients, and maintain comprehensive meeting notes
Prepare agendas/meeting notes and distribute to client and San Souci team in advance of meetings
Help create and facilitate any action items from those meetings (scheduling, emails, research, data entry, etc.)
Provide regular back office support, and/or finance operations (Accounts Receivable, Accounts Payable) with support from a bookkeeper as needed
Lead or assist with event planning
Project manage operations and larger planning for the company
Provide a bridge between Sans Souci and our clients, which includes but is not limited to:
Represent Sans Souci as our client’s first point of contact for work requests
Facilitate a successful client relationship by communicating pertinent information with regard to clients’ needs, goals and challenges to company Management
Demonstrate professional poise and polish while working with clients and team remotely, via web meetings, messaging platforms, phone and email
Ensure all work is completed on time and to a high standard
Delegate tasks and projects to other Sans Souci employees if necessary; monitor progress and support as needed
Report to clients, and company management, regarding work progress and deliverables
Integrate Sans Souci systems and software into all of their work and communication, and use them according to company policies and procedures (for example: project management platform, billing and time-tracking platform, etc.)
Other duties as assigned
Ability to work well independently and with a team, addressing problems proactively: seeking guidance, offering assistance - be your own manager while also being a team player
Ability to perceive what a small business needs, and use common sense judgment to help find solutions and when to ask for guidance
Ability to manage multiple tasks and projects simultaneously, and demonstrate good judgement regarding day-to-day priorities (time management)
Ability to learn new software and apps quickly
Advanced knowledge of Microsoft 365 and/or G Suite (Gmail, Google Drive, Docs, Sheets, Calendar and Google Meet)
Experience with web-based business software, such as Zoom, Harvest, Doodle, Slack
Experience processing high volumes of data via spreadsheets and databases
Not required, but a plus:
Event planning experience
Work Hours and Benefits
This is a part-time, hourly, non-exempt employee position for up to 20 hours per week, with potential for more hours if desired. The starting hourly wage range is $18-22. Benefits include PTO, sick leave, working remotely and at times asynchronously.
To be considered for this position, we ask that you submit a resume, along with a cover letter explaining why you are interested in this position.
Do not contact this company in solicitation of any product or service.