Job Details

Job Location:
3012 Summit St
Oakland, CA 94609

Description:
Job Title: Medical Imaging Scheduler
Location: Berkeley, CA - Alta Bates Summit Medical Center (ABMC 250; ABMC 250-2; SMT 250)
Schedule: Onsite | Day shift | 13 weeks

Requirements:

HS Diploma or equivalent education/experience
6+ months experience in a radiology or medical imaging department
1+ years experience in medical scheduling, patient access, or call center environment
Experience with high-volume inbound/outbound calls and scheduling workflows
Experience with insurance verification, authorization, and patient registration
Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA)
Ability to manage work queues, orders, and electronic health record systems
Strong customer service, communication, and problem-resolution skills

Preferred Requirements:

2+ years experience in radiology scheduling or medical receptionist role
Experience with Genesys Cloud or similar call management systems
Experience with Epic, Workday, or similar healthcare systems
Ability to handle patient financial discussions including estimates and cost share
Experience requesting prior imaging and managing records/CD distribution
Experience supporting process improvement or high-volume access operations

Summary / Duties:
Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.