Job Details

Job Title

Courteously and professionally answers and screens incoming telephone calls from the public, other Area offices, and allied agencies. Obtains pertinent information from callers in order to direct calls to the proper Area personnel and/or provides information and/or assistance using available resources. Takes down and delivers messages for all Area office staff. Processes outgoing mail, assists with incoming mail, accepts and signs for incoming mail/packages via the United States Postal Service (USPS) or couriers. Responsible for miscellaneous cashiering and sales duties, such as the sale of collision reports, stored vehicle reports, or publications. Ensures items sold are only released to a proper party of interest as outlined in Highway Patrol Manual 11.1, Administrative Procedures Manual, Chapter 4, Miscellaneous Sales - Transmittal of Collections and General Order 110.2, Release of Collision Information. Reviews completed counter receipts transactions forms for accuracy. Issues receipts for photograph sales and routes requests to the Accident Investigation (AI) Officer or Arrest Clerk for further processing. Assists the public questions regarding accident reports, towed vehicles, citations, arrests, and general information. Processes accident reports in Crash Manager and California Automated Reporting System (CARS) to obtain local report number associated with the accident report requests. Processes property damage/counter reports. Assists with maintaining copier machine and associated supplies, toner and staples, and appointments for service. Provides backup coverage to other clerical positions as necessary. Provides clerical support to field officers/Area personnel in the pulling and copying of needed reports.

You will find additional information about the job in the Duty Statement.