Job Details

Onsite Inventory Technician - #13813Location - San Francisco, CA. (Onsite daily - Applicants not currently local will not be reviewed)Applicants on the San Francisco side of the Bay are preferred.Shift - Monday through Friday, 9am to 5pmThe Inventory Tech I is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company's asset lifecycle and high-quality service delivery. The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems. Experience partnering with cross-functional business and technical teams is a requirement. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.Required Skills:Minimum 2 years of experience in IT Support, supply chain, operations, logistics or inventory managementAbility to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needsSelf-motivated; ability to handle multiple responsibilities under limited supervisionAbility to influence others in a positive and professional mannerDaily Duties:Physically setup Desk set ups/Hotel Desks, War Rooms/Events and monitorsInternal replenishment to departmentsUse of inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroomFulfilling requests for equipment and providing support to adjoining teamsCollaborate with forecasting on shipments received, including parts and quantitiesReceiving and processing equipment from suppliers and various sitesReceive into Asset Management systemsLabeling and staging of equipmentTerms collection, suspend phone linesClean computers and assign to locationHold for Data WipingCheck asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard driveApplicable asset retentionImages, and encrypts laptop computers (PC & Mac) for; numbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)Updates Internal Asset Management system of record (ITAM) reflecting deployed assetsHandles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for numbers and Failures of Imaging Server and/or bugs with laptop images themselvesConfigures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departmentsProvisions and configures mobile devices for; numbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.Assign, suspend, and activate mobile lines as necessaryTest equipment to ensure device is non-defective prior to deployingMobile Carrier SupportAdd and remove tethering and international data featuresReset voicemailsTroubleshoot connectivity issuesRespond to mobile alerts due to usageCorporate enrollments and line releasesLost/Stolen Device Management: Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendorsTask ManagementEnsure proper movements and updates in Inventory Management SystemManage individual task backlogManage team task backlog and escalations, when applicableReview and report out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveriesMonitor and drive task handling quality process across teamManage task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high qualityReport out trending issues#LI-TS1#J-18808-Ljbffr