Job Details

Job Title

Medical Support Assistant

Duties

Incumbent serves in an administrative support capacity and assists both the veteran and the professional staff in coordinating scheduled procedures and follow-up appointments. Promotes a positive image of the Medical Center with emphasis on customer service by treating patients, visitors, co-workers and medical center personnel with courtesy and respect responding to customer's needs in a positive and efficient manner.

Scans designated forms into Computerized Patient Records (CPRS) using a range of form specific settings. Index scanned images accurately with appropriate assignment of patient's name, document date, and title of document.

Incumbent assists in advising staff, and nursing personnel concerning VA regulations, policies, and procedures on patient care administration matters. Employs a cooperative attitude in interactions with co-workers and supervisors, accepting critiques on quality of work in a positive manner as an opportunity to improve.

The incumbent communicates and coordinates for the inpatient unit, receiving numerous visitors, telephone calls and messages from patient's families, friends and co-workers. Greets veterans and others, responds to questions, provide instructions to patients about requested tests procedural requirements, and completes administrative processing. Can handle each visitor or caller promptly and courteously, in accordance with provisions of the Privacy and Release of Information Acts. Use proper telephone etiquette, referring callers to the appropriate resource person or department. Answers the nursing call system and relays messages to the nursing staff. Processes the ward mail, including patient mail.

The incumbent reports unusual situations to the lead or supervisor.

Incumbent obtains all key information needed and initiates medical administrative processing of physician's orders before referring the treatment orders to the nursing staff. Verifies orders electronically, reviewing content of orders and consults and notifies nursing staff of STAT or NOW orders. Arranges ordered evaluations and treatment with other supporting disciplines within the medical center, scheduling timely, preventing scheduling conflicts. Assists in orienting patient and patient's family to the ward surroundings. Notifies nursing personnel and physicians at the time of patient's arrival to floor.

Incumbent determines appropriate eligibility codes, reviews admission information, and inputs data for patient transfers from other units, transfers between treating specialties, discharges from hospital care, and bed assignment changes within the unit. Recognizes a discharge or transfer to CLC. Ensures discharges are entered in computer in a timely manner.

Incumbent makes initial contact with operator in CODE BLUE situations, fire or other emergencies on the unit. Directs traffic, calls for necessary personnel and equipment, and records and reports results from STAT orders. Ensures telephone capability during emergency situations.

Incumbent contact social work service on behalf of patients personal and discharge planning needs. Contacts the travel office to arrange necessary transportation on transfer or discharge also contacts transport service for off-ward diagnostic and treatment procedures. Assist patients and families in contacting Chaplain Service and Voluntary Service as needed or requested.

Total Rewards of a Allied Health Professional

VA Careers - Medical Support Assistant

Work Schedule

7:30 am-4:00pm PST, Monday-Friday

Pay

Competitive salary and regular salary increases

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Functional Statement #

11242F

Relocation/Recruitment Incentives

Not Authorized

PCS Appraised Value Offer (AVO)

Not Authorized