Job Details

IT Help Desk Specialist

Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to grow your IT career and make a meaningful impact in a collaborative, supportive team.

IT Help Desk Specialist Benefits & Compensation

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with up to 5% company match.
• Life insurance and accidental death & dismemberment coverage.
• Company-provided lunch.
• Paid time off (PTO) and paid holidays.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Health Savings Account (HSA).
• Employee Assistance Program (EAP).

IT Help Desk Specialist Requirements & Qualifications

• Bilingual in Korean and English.
• Proven experience as an IT Help Desk Support or similar technical support role.
• Knowledge of computer hardware, software, and troubleshooting.
• Strong communication and customer service skills.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.

IT Help Desk Specialist Preferred Background & Skills

• Bilingual fluency in Korean and English.

IT Help Desk Specialist Day-to-Day Responsibilities

• Respond to and resolve user support requests via phone, email, or remote desktop tools.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide clear, effective technical assistance to end-users.
• Document support requests and solutions in the help desk system.
• Install, configure, and maintain computer equipment and software.
• Collaborate with other IT team members to enhance user support and system reliability.