Job Details

Job Title

M.A.C. Cosmetics Artist-Customer Service Associate

Location

San Francisco, CA 94128 US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Education

Job Description

Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!

M• A• C SFO Cosmetics is seeking passionate, creative and customer focused Makeup Artists to join our team. As a MAC Artist, you will embrace our brand's commitment, represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

Location: San Francisco Intl Airport (SFO) - San Francisco, CA 94128 US

Schedule: Mandatory weekend availability

Pay: $24.00

Job Type: Full-time

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly
• Provide personalized makeup consultations and applications tailored to individual client needs.
• Demonstrate and sell MAC products with product knowledge and excellent customer service.
• Build customer relationships through advice and product recommendations.
• Maintain a clean, organized and visually appealing counter/work station.
• Stay current with beauty trends, techniques, and MAC product launches.
• Meet or exceed sales goals and contribute to the teams success.
• Maintain brand standards at all times.
• Actively participate in M• A• C training sessions and partnered store mandatory training sessions
• Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day's business
• Maintain tester units in proper schematic order
• Perform opening/closing duties, including securing cash registers and store security
• Other duties as assigned

Job Requirements

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities