Job Details

Job Summary:
As the first point of contact for guests, clients, or visitors at Salesforce HQ, the Guest Services team is responsible for providing a welcoming, professional, and efficient experience. This role involves handling check-ins, answering inquiries, directing visitors, and ensuring smooth daily front desk operations. Come help make Salesforce a great place to work!

Key Responsibilities:
* Greet and check in guests, clients, or visitors warmly and professionally
* Answer Guest Services case tickets, emails, Slack messages, and in-person inquiries promptly
* Maintain a clean, organized, and welcoming front desk and lobby
* Monitor visitors logs, deliveries, issue badges, and enforce security procedures (if applicable)
* Coordinate with Building Facility, Security, Events, and other departments as needed
* Handle guest feedbacks, complaints, or issues with discretion, care, and professionalism
* Adhere to all policies and procedures
* Effectively and accurately complete assigned tasks and projects while meeting deadlines and maintaining quality standards

Qualifications & Skills:
* Education: High School Diploma or equivalent
* Experience: 1-2+ year experience in customer service, hospitality, or corporate front desk
* Core Skills: Basic computer literacy (MAC/PC), and excellent verbal and written communication skills
* Additional requirements: Professional appearance and demeanor, time management, and clear speech

Preferred Skills:
* Data entry and record keeping
* Familiarity with Salesforce platforms such as Quip and Slack + Google suite (Gmail, Sheets, Docs, Slides, etc.)
* Multilingual abilities

Competencies & Attributes:
* Friendly and approachable with strong interpersonal skills
* Calm under pressure and able to multitask effectively
* Team player with a service-oriented mindset
* Discreet and respectful of guest/client confidentiality
* Ability to pivot and be flexible in a fast-paced environment

Success Metrics:
* Guest satisfaction ratings
* Service Level Agreement (SLA) response time
* Cleanliness and readiness of front desk area
* Attendance and timely responses

Working Conditions:
* Role is business critical, required to be onsite 5-business days per week
* May involve sitting or standing for extended periods
* Uniform and dress code adherence required
* Occasional early arrivals, late departures, and event support may be necessary