Job Details

Quality Assurance Specialist - Social WorkStarting Salary Pay: $60,385 - $72,462Golden Gate Regional Center is looking to hire a Quality Assurance Specialist who evaluates and monitors residential, day and specialized services within Agency's three counties to ensure the quality of services provided to people supported to and incompliance with Title XVII, California Code of Regulations, Agency standards and best practices for programs.ResponsibilitiesCoordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow-ups, and providing ongoing monitoringActs as an independent evaluator, as an evaluation team leader, or as a QA team memberParticipates in State reviews of GGRC servicesIn coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the fieldAnalyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and makes policy recommendations as appropriateParticipates in the Request for Proposal process for service provider selection as neededDevelops plans of correction for underperforming programs as needed and provides follow upServe on in-house and community committees and task forces to improve quality of community programsProvide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representativesParticipates in meetings with Community Care Licensing and other regional centersEvaluate a Family Homes Agency (FHA) once a year and provide ongoing technical assistance to the FHAProvide technical assistance to community programs, including targeted training seminarsParticipate in special projects, and assist with additional duties or tasks as assignedEducation/TrainingBachelor's degree in social work or related human services field. Master's degree is preferred2+ years post-graduate work, one of which must be in the field of developmental disabilitiesSkillsWritten communication: ability to develop standard business communications, using proper grammar, spelling and punctuationOral communication: ability to convey complex information and ideas in a clear, concise and professional mannerDocumenting and maintaining accurate data, reports and recordsBasic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applicationsAbility to work with a diverse group of peopleProgram evaluation and developmentSeminar and workshop presentationParticipate in special projects, and assist with additional duties or tasks, as assignedMaintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman ActCompetency TraitsAbility to collaborate with a broad spectrum of providers and community partnersCommunication of technical requirements (policies, procedures, regulations and expectations) to diverse groupsProblem identification and analysisAbility to interpret guidelines and standards and apply them in a fair and consistent mannerActive listeningAdaptabilityCollaboration/TeamworkCustomer service orientationOrganizational skillsTime managementSelf directionDesired QualificationsExperience in multi-cultural settings and/or multi-lingual capacityWhat are the benefits to working with GGRC?We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage10% employer contribution to a 403(b) retirement account to help you save for the future!GENEROUS TIME OFF BENEFITS!!!No really, we mean generous:13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing educationGolden Gate Regional Center is an Equal Opportunity Employer.#J-18808-Ljbffr