Job Details

Housing Outreach Coordinator

The Housing Outreach Coordinator leads housing-focused outreach activities targeting older adults experiencing unsheltered homelessness. The position coordinates outreach schedules, outreach events, weather-response activities, community partnerships, and the Senior Ambassador Program while supporting participant connection to housing resources and Coordinated Entry.

Essential Duties and Responsibilities

• Develop weekly outreach schedules in coordination with SMC programming, Alameda County Health Care for the Homeless Outreach, and other service providers
• Coordinate outreach coverage throughout the service area
• Organize housing-focused outreach efforts
• Coordinate special outreach initiatives and community events
• Coordinate data collection and verification of information for preparation of services map and brochure for distribution

Encampment Engagement & Housing Access

• Conduct outreach to unsheltered older adults including delivery of food, PPE and other items
• Support participant engagement and trust-building
• Facilitate referrals to Coordinated Entry and housing services
• Promote access to Housing Clinic and housing resources

Emergency Housing & Weather Response Coordination

• Coordinate authorized hotel voucher placements, emergency shelter access
• Support timely placement activities for participants needing temporary or emergency housing, including during weather-related events
• Coordinate outreach, participant communication, and placement follow-up during emergency housing or extreme weather responses
• Track participant transitions from hotel placements or temporary shelter to appropriate housing pathways

Senior Ambassador Program

• Coordinate Senior Ambassador activities including enrollment in educational activities and Community Health Worker training
• Support peer engagement opportunities
• Facilitate community participation and outreach support

Community Partnerships

• Participate in regional outreach meetings
• Maintain relationships with outreach partners
• Coordinate outreach activities with community providers
• Coordinate volunteer activities to prepare hygiene kits and outreach materials

Hotel Voucher & Emergency Response

• Coordinate hotel voucher placement when authorized
• Support emergency housing placement activities
• Monitor participant transition from hotel placements into housing pathways
• Coordinate participant communication and follow-up during temporary placements

Documentation & Compliance

• Maintain outreach documentation
• Track outreach outcomes and participant engagement
• Participate in HMIS and Salesforce documentation requirements
• Support reporting and quality assurance activities

Performance Expectations

• Outreach schedules maintained
• Consistent field engagement completed
• Housing referrals generated
• Community partnerships maintained
• Outreach documentation completed timely
• Ambassador Program activities implemented

Minimum qualifications

• Three years' experience in social work, human services, or a related field
• Completion of Community Health Worker, Associates Degree, or comparable training in social work or human services
• Demonstrated experience in outreach work, particularly with vulnerable populations or homeless communities, through work or lived experience
• Knowledge of resources and services available to homeless individuals, especially for seniors, in the Oakland area
• Ability to work independently and as part of a team, with excellent organizational and time management skills
• Dedication to collaboration, documentation, and meeting performance goals
• Bilingual Spanish/English a plus
• Valid California Driver's License

General Staff Expectations

• Promote a safe, respectful, and inclusive environment
• Support the mission and values of St. Mary's Center
• Maintain professionalism and confidentiality
• Follow agency policies and procedures

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In general, while performing the duties of this job, the employee is expected to stand; walk; sit; reach with hands and arms; and talk or hear. Ability to sit, stand, walk, bend, and communicate effectively throughout the workday. Ability to travel to encampments, hotels, and community sites. Ability to occasionally lift and/or move up to 30 pounds. Ability to use computers, phones, tablets, and related technology for documentation and communication.

Equal Employment Opportunity

St. Mary's Center is an equal opportunity employer and is committed to an active Equal Employment Opportunity. We celebrate diversity and are committed to an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information or veteran status. In compliance with the California Fair Chance Act, St. Mary's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.