Job Details

Head Of Application Services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an experienced Head of Application Services, reporting to the SVP of Infrastructure and Operations. As a senior member of staff in Infrastructure and Operations within IT, this individual is responsible for standardizing and scaling the Identity Access Management, Authentication, Authorization, and Active Directory functions across JLL — building a future-fit application services organization that delivers resilient, secure, and adaptable identity and access capabilities across the enterprise. The scope of this role is expected to grow over time to encompass additional products and capabilities within the broader IAM, Authentication, and Authorization ecosystem as JLL's technology landscape evolves.

The Head of Application Services brings experience, knowledge, and future vision for transforming the identity and access management function, including the standardization of IAM platforms, authentication protocols, authorization frameworks, Active Directory governance, and adjacent identity and access technologies across JLL's global environment. The role encompasses tier 1, 2 and 3 support of tooling and tier 3 support for identity and access infrastructure.

The role holder is a senior stakeholder in all relationships with externally sourced identity and access management capabilities. Owns the direct points of contact and continuous engagement and improvement with Applications Teams.

As a key member of the senior I&O leadership team, this role contributes to the development and execution of the enterprise-wide Infrastructure and Application Services strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling value to the application teams as well as the JLL Business.

This individual is expected to support the SVP of I&O, the Infrastructure Leadership peer group, the Chief Architect and VPs of Application Services under the CTO by implementing identity and access solutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards, governance processes and performance metrics.

As AI agents and non-human identities become first-class actors in enterprise environments, this role will be responsible for evolving JLL's IAM strategy beyond traditional human-centric models. The ideal candidate will have experience designing dynamic, context-aware access controls — including purpose-based and just-in-time authorization — for agentic and automated workloads. This individual will establish governance frameworks that ensure trust delegation, auditability, and least-privilege principles are maintained across AI-driven systems, while partnering with security and engineering teams to build behavioral baselines and enforce policy at runtime.

Key Responsibilities

• Evolve IAM for AI agents and non-human identities
• Standardize and expand IAM, Authentication, Authorization, and Active Directory
• Create and execute strategy
• Optimize, redesign, and deliver engagement models for Application Services
• Champion innovation
• Manage and optimize cloud and hybrid identity environment
• Develop and engage talent
• Achieve operational excellence
• Drive and communicate outcomes
• Define, Measure and Drive Success
• Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results
• Continuously evaluates the business value of Application Services including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results

Leadership Requirements

• Strategic Vision
• Outstanding Communication
• Business Acumen and Subject Matter Expertise
• Change Management
• Team Leadership
• Risk Management
• Continuous Learning
• Ethical

Additional Requirements

• Bachelor's degree in Science or Engineering; Master's degree preferred
• 10+ years of experience in Application Services or identity and access management, with at least 5 years in a senior leadership role, preferably in a technical capacity in IAM, cloud identity, or enterprise directory services
• Strong knowledge of current and emerging technologies, including Identity Access Management platforms (e.g., SailPoint, Saviynt, Okta, Azure AD), authentication protocols (SAML, OAuth 2.0, OpenID Connect), authorization frameworks, Privileged Access Management (PAM), Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory/Azure Active Directory, with an understanding of related IT security strategies; comfort expanding scope to adjacent IAM products as needed
• Experience designing identity and access governance for non-human identities, AI agents, and automated workloads, including just-in-time access, purpose-based authorization, and least-privilege enforcement at runtime
• Strategic thinker with a proven track record of implementing large-scale IT initiatives
• Strong analytical and problem-solving abilities
• Experience as a collaborative and influential leader instilling confidence among stakeholders in FORTUNE 500 environments
• Established reputation as a bold thinking, progressive executive exhibiting strong levels of insight and exceeding stakeholders' expectations
• Transformational leader who leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

190,000.00 – 280,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay