Job Details

Customer Service Representative

We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly
• Handle customer orders, process returns and exchanges, and provide information about products and services
• Resolve customer complaints with patience and professionalism, ensuring customer satisfaction
• Document customer interactions and maintain accurate records in customer management systems
• Collaborate with internal teams to address customer needs and escalate issues when necessary
• Identify opportunities to enhance customer experience and provide feedback to management
• Uphold the company's values and maintain a high standard of customer care
• Stay up to date with company products, services, and policies