Hertz - 780 North McDonnell Road - Responsibilities: Provides world class customer service by managing vehicle returns process; Welcome all customers with a pleasant greeting and professional attitude; assist with luggage and answer questions; Provide the customer with an invoice and a full explanation of their charges; Resolve customer issues and concerns professionally; direct queries to the Team Leader when needed; Inspect vehicle and record any new damage or major cleaning requirements; check fuel level and mileage; explain final charges