Job Details

Senior Trust & Safety Policy Manager

As Linktree's Senior Manager, Trust & Safety, you will own the development, evolution, and governance of our content and behavior policies, ensuring they are clear, enforceable, and aligned with both platform values and global regulatory expectations. This role is responsible for defining what is allowed on Linktree and how those rules are interpreted and applied in practice. You will lead policy authoring, manage complex edge cases, and establish enforcement guidance that drive consistency and fairness across the platform. You'll work closely with Trust & Safety Operations, Legal, Product, and Communications to ensure policies are effectively implemented, well understood internally, and transparently communicated externally. You will also play a key role in evolving our policies in response to emerging risks, enforcement insights, and industry developments.

What You'll Own

Policy Development & Governance

• Own the full lifecycle of Linktree's content and behavior policies, including authoring, maintenance, and iteration
• Develop and maintain Community Standards, Trust Center content, and other external-facing policy documentation
• Define policy frameworks, enforcement philosophy, and escalation principles
• Ensure policies are clear, actionable, and aligned with regulatory and platform requirements

Policy Interpretation & Enforcement Strategy

• Lead policy interpretation, including complex edge cases and high-risk or ambiguous scenarios
• Establish and maintain consistent enforcement philosophy, including penalty logic and escalation frameworks
• Partner with Trust & Safety Operations to translate policy into enforcement guidance and workflows
• Support internal decision-making on sensitive or high-impact policy cases

Cross-Functional Partnership

• Collaborate with Legal on regulatory and compliance requirements as they relate to content policies
• Partner with Trust Product and Engineering to ensure policies are accurately reflected in platform systems
• Work with Communications on external messaging related to policy updates and trust initiatives

Who We're Looking For

• 68+ years of experience in Trust & Safety Policy, Content Policy, or a related field
• Deep expertise in platform policy development, enforcement models, and online safety frameworks
• Strong judgment and experience handling complex, sensitive, or high-risk policy decisions
• Exceptional writing skills, with the ability to create clear, precise, and defensible policy language
• Experience working cross-functionally with Legal, Operations, Product, and Communications
• Strong understanding of global regulatory trends and digital platform governance
• Ability to balance user safety, platform integrity, and business considerations

Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits. The base salary offered for this role is targeted at $165,000-$200,000 for roles based in San Francisco and Los Angeles. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed. P.S. If you don't tick every box in this listing, please don't rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes so if this role resonates with you, hit that apply button!

Our Story

We're on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the "link in bio" category and we're just getting started. From creators, artists, and entrepreneurs to global brands, we're redefining how people connect with their communities, showcase their content and promote products all in one link. Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastest-growing leader in our space. We've teamed up with some of the world's biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers' digital spaces, and we partner with retail brands Amazon, Nordstrom, Nike, Target, Sephora, Vuori, and more to share products they love. We're a tight-knit, passionate team building best-in-class tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and making space for everyone to be seen and succeed, we'd love to meet you.

Where and How We Work

We're a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home. We offer autonomy in how you structure your days and weeks. While we're mindful of time zones and occasionally collaborate outside the typical 95, we lean into async work to keep things flowing. Our culture is family-friendly and Zoom-casual where kids, pets, and delivery drivers are welcome.

How we'll help you thrive

Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together (one of our values). Some ways we support you:

• An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours!
• 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.
• Employer contribution towards your retirement.
• Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
• Employee stock option program - we want each and every employee to share in the company's success.

At Linktree, we believe in promoting a culture that celebrates unique backgrounds, talents, and experiences, and we're proud to be an equal opportunity workplace. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at talent@linktr.ee your needs are important to us.