Job Details

Deputy Director for Programs - Department of Homelessness and Supportive Housing

Full-time

Work Hours: Regular

Job Code and Title: 0953-Deputy Director III

Fill Type: Permanent Exempt

Compensation: USD 196,612 - USD 250,978 yearly

Company Description

Appointment Type: Permanent-Exempt (PEX). This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Application Opening: June 12, 2026 Application Deadline: May close anytime but not before July 12, 2026 Compensation Range: $196,612 and $250,978 (Range A) Recruitment ID: REF60583R

Through the provision of coordinated, compassionate, and high-quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at-risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop-in centers, transitional housing, supportive housing, short-term rental subsidies, and support services to help people exit homelessness.

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH's Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600+ bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Job Description

Under the direction of the Chief Deputy Director, the Deputy Director for Programs will have primary responsibility for implementation and oversight of a large and interconnected array of programs and services administered by the Department of Homelessness and Supportive Housing. Acting in concert with the other members of the executive leadership team, this position will also provide overall strategic direction, community ambassadorship and leadership to the organization. The Deputy Director for Programs will lead City staff and community service providers to achieve measurable outcomes that are aligned with the Department's strategic goals and its mission of making homelessness rare, brief, and one-time. The Deputy Director for Programs will help oversee the administration of local, state, and federal resources for homeless services and housing. The position will lead the Programs Division staff of approximately 119 employees and will directly supervise at least four (4) senior managers, one (1) administrative assistant, and (a) fellow(s) who oversee, and or support one or more key program area(s). The Programs Division is supported by and works in close coordination with the Department's other divisions: Administration & Finance; Communications & Legislative Affairs; Planning, Performance & Strategy and Compliance, Equity, and Capacity Building.

Essential Duties and Responsibilities

Leadership & Strategic Direction

• Provide strategic leadership for all Programs Division functions to advance department and citywide homelessness response goals.
• Lead senior managers and staff to ensure the delivery of high-quality, outcomes-driven programs.
• Promote an equitable, collaborative, and accountable organizational culture.

Program Design, Operations & System Implementation

• Direct the design, implementation, and continuous improvement of shelter, housing, prevention, coordinated entry, and problem-solving programs.
• Guide the opening, demobilization, and operational readiness of new and existing shelter and supportive housing sites.
• Operationalize policies, procedures, and programmatic requirements across program areas.

Internal Cross-Division Collaboration

• Partner with internal divisions to operationalize programs, policies, procedures, and strategic initiatives.
• Coordinate with Planning, Performance & Strategy, Administration & Finance, Equity, and Communications to advance department priorities.

Executive Team Leadership & Representation

• Serve as a member of the department's executive team, contributing to department-wide strategy and decision-making.
• Provide high-level briefings, updates, and recommendations to the Executive Director, Chief Deputy Director, and senior leadership.

Stakeholder Engagement, Public Interface & Accountability

• Represent the department with providers, community partners, city departments, and the Mayor's Office.
• Engage with and respond to boards, commissions, oversight bodies, elected officials, and the public.
• Support Continuum of Care participation and multi-stakeholder initiatives.

Funding, Grants & Resource Development

• Lead or support the development of grant applications for philanthropic, state, and federal funding.
• Ensure high-quality reporting and compliance associated with awarded grants.

Compliance, Contracts & Fiscal/Programmatic Monitoring

• Ensure contract, fiscal, and programmatic compliance across all program areas.
• Maintain and oversee monitoring schedules and follow-up actions.
• Ensure effective use of the Contract Lifecycle Management System (CLMS) for all contract-related activities.

Qualifications

Education:

Baccalaureate degree from an accredited college.

Experience:

Six (6) or more years of senior-level management experience in the public, private or nonprofit sector and within the field of social services, homelessness, supportive housing, or a similar field. Responsibilities must have included: direct supervision of staff and their activities, program development, program implementation, and strategic collaboration across organizations or systems.

Substitution:

May substitute up to 2 years of education with additional years of experience.

A Master's degree in public administration, public policy, social work or another related field may substitute for one (1) year of the required management experience.

Desirable Qualifications

The ideal candidate will be a skilled manager and visionary leader who develops and supports employees, builds morale through staff recognition and celebration of success, and centers the needs of the Department's clients in all aspects of the work. The Deputy Director for Programs will have a strong understanding of poverty, homelessness and the administration of federal, state and local social services. The successful candidate will possess all or most of the following experiences, skill sets and personal attributes:

• Has experience working at a senior management level in a large and complex public sector agency, or experience working closely with government agencies and is comfortable in an atmosphere that's impacted by multiple stakeholders with potential different priorities, including elected officials, homeless advocates, funders, people with lived experience, nonprofit services providers, etc.
• Has the ability to not only lead but take direction from core leadership (Executive Director, Chief Deputy Director, and Chief of Finance and Administration).
• Has experience managing within a civil service/merit system environment and has outstanding personnel management skills including the ability to engage in coaching.
• Thrives in an extremely dynamic, fast-paced and high-profile workplace and can effectively manage multiple high priority projects at the same time.
• Has demonstrated experience running the day-to-day operations of a complex system of care and is comfortable making difficult decisions on regular basis.
• Is a system thinker.
• Has strong project management skills.
• Understands the relationship between systemic racism and homelessness and brings an equity lens to all aspects of the work.
• Possess emotional intelligence as well as strong written and verbal communication skills.
• Fosters an environment of continuous improvement and communicates feedback regularly.
• Can negotiate effective solutions that balance diverse interests and is able to prioritize the needs of people experiencing homelessness while responding to concerns of the community at-large.
• Demonstrates a practice of respectful communication, authentic collaboration, innovation and transparency.

Verification