Job Details

Perched atop historic Nob Hill, InterContinental Mark Hopkins San Francisco has been a celebrated landmark since 1926. Renowned for its timeless elegance, rich traditions, and breathtaking views, the hotel has welcomed generations of travelers, dignitaries, and locals alike. Deeply woven into the fabric of San Francisco, the Mark Hopkins reflects the city's spirit of innovation, resilience, and hospitality while preserving the heritage that has made it one of the most iconic destinations on the West Coast.Joining our team means becoming part of a nearly century-long legacy of creating memorable experiences in one of the world's most celebrated cities.As our new Director, Banquet Operations, you could be leading the charge to ensure our guests enjoy a truly memorable experience - whether they've worked up an appetite for a full conference banquet or are joining us to celebrate an incredible occasion.A little taste of your day-to-day:Event Execution & Operational ExcellenceLead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP eventsPartner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiencesConduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standardsOversee room setup, service flow, and breakdown-ensuring adherence to event orders (BEOs) and brand standardsAnticipate guest needs and resolve concerns with professionalism and urgencyLeadership & Team DevelopmentInspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellenceLead by example on the floor-visible, engaged, and guest-focusedSupport recruitment, onboarding, and ongoing training to build a high-performing teamManage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff.Guest Experience & Relationship ManagementServe as a primary point of contact during events, ensuring a personalized and elevated guest experienceBuild strong relationships with clients, event planners, and internal stakeholdersHandle VIP and high-profile events with discretion and attention to detailFinancial & Administrative OversightMonitor labor and operational costs to meet or exceed financial targetsReview and approve payroll, productivity, and staffing models to drive efficiencyEnsure accurate billing and reconciliation of banquet checksMaintain compliance with health, safety, and sanitation standardsCompliance & StandardsUphold all company policies, brand standards, and local/state regulationsEnsure adherence to safety protocols, food handling guidelines, and responsible alcohol serviceMaintain readiness for inspections and auditsWhat We need from you:Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field4-5+ years of banquet or food & beverage leadership experience in a luxury hotel or upscale venueProven ability to manage large-scale, high-volume events with precision and composureStrong leadership presence with a passion for developing teamsExceptional communication and interpersonal skillsFinancial acumen with experience managing labor and cost controlsKnowledge of banquet operations systems and event planning tools preferredFlexibility to work evenings, weekends, and holidays as business demandsPreferred Attributes:Experience in a union environment strongly preferredBilingual (Spanish, Mandarin, or Cantonese) a plusDeep appreciation for luxury service standards and guest personalizationDetail-oriented with a proactive, solutions-driven mindsetWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including dry cleaning, impressive room discounts and some of the best training in the business.The annual salary range for this position is $85,000 to $92,000.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**Important information** :+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.+ If you require reasonable accommodation during the application process, please click here .+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.