Job Details

Concierge Officer

Job Summary:

The Security Concierge is the first point of contact for tenants, visitors, and vendors entering the building. This position is responsible for providing a high level of customer service while maintaining a secure environment. The ideal candidate will be professional, observant, and possess excellent communication andinterpersonal skills.

Responsibilities:

• Access Control:

  • Monitor and control access to the building, ensuring only authorized personnel and visitors are permitted entry.

  • Verify identification and issue visitor passes according to established procedures.

  • Maintain accurate records of visitors, vendors, and deliveries.

• Customer Service:

  • Greet tenants, visitors, and vendors with a warm and professional demeanor.

  • Provide information and directions to building occupants and guests.

  • Respond to inquiries and resolve issues promptly and efficiently.

• Security Monitoring:

  • Monitor CCTV cameras and alarm systems to detect and respond to security breaches or emergencies.

  • Conduct regular patrols of the building and surrounding areas to identify and address potential security risks.

  • Report any suspicious activity or security concerns to the appropriate authorities.

• Emergency Response:

  • Respond to emergencies, such as fire alarms, medical incidents, and security threats, according to established protocols.

  • Provide first aid and CPR as needed.

  • Assist with building evacuations.

• Administrative Tasks:

  • Maintain accurate logs and records of security incidents, maintenance requests, and other relevant information.

  • Prepare reports as required.

  • Assist with administrative tasks as needed.

• Policy Enforcement:

  • Enforce building rules and regulations.

  • Address violations in a professional and courteous manner.

Preferred Qualifications: