Job Details

AWS Connect Engineer

We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:

• Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.
• Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
• Integrate Amazon Connect with backend systems and third-party APIs.
• Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.
• Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.
• Ensure solutions are secure, scalable, and compliant with industry standards.
• Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
• Monitor and troubleshoot production issues, ensuring high availability and performance.

Required Skills & Qualifications:

• 58 years of experience in software engineering with a focus on cloud-native applications.
• Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
• Proficiency in Node.js and experience building RESTful APIs.
• Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
• Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
• Excellent problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer Associate, AWS Certified Solutions Architect).
• Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.
• Background in contact center technologies or customer experience platforms.
• Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).