Job Details

Join Our Team as a Merchant Onboarding Specialist

Location: San Francisco, CA - Be at the heart of innovation in one of the most dynamic cities in the world. Enjoy the vibrant tech scene and a culture of creativity and collaboration.

About the Role

As a Merchant Onboarding Specialist on the DoorDash Catering team, you'll be the crucial first point of contact for new merchant partners. You'll guide them through the onboarding journey, ensuring a seamless experience from account setup to their first successful catering order. Join us to make a real impact on our merchant partners and the customers they serve.

What You'll Do

• Manage the end-to-end onboarding process for new catering merchants.
• Conduct onboarding calls and walkthroughs to educate merchants on our platform.
• Guide merchants through menu setup, operational configuration, and integration.
• Coordinate with internal teams to resolve any blockers and ensure smooth launches.
• Track onboarding milestones and maintain accurate records in CRM tools.
• Support merchants through their first orders with real-time coaching and issue resolution.
• Achieve targets around time-to-activation and merchant satisfaction scores.

Requirements

• 2+ years of experience in merchant onboarding, customer success, or a similar role.
• Strong communication skills to explain complex processes clearly.
• Highly organized with the ability to manage multiple onboarding merchants simultaneously.
• Experience working cross-functionally and escalating issues effectively.
• Comfort with tools like Salesforce, Google Workspace, and internal ops platforms.

Preferences

• Background in restaurant, food service, or B2B marketplace platforms.
• Familiarity with catering operations or large-order food programs.
• Experience with DoorDash merchant tools.
• Prior experience at a marketplace, SaaS, or food tech company.

Join a fast-growing team at the intersection of enterprise sales and local commerce. Apply now to help small and mid-size businesses succeed!

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