Job Details

Customer Success Manager

DOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they're fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.

This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.

What You'll Do

• Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts
• Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders
• Run regular business reviews and executive presentations that clearly communicate DOSS' ROI
• Ensure fidelity between a customer's SOW and their DOSS instance
• Work closely with Product to collect customer feedback, informing the product roadmap
• Partner closely with Sales on expansion opportunities
• Own a renewal target

Qualifications

• 3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
• 5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
• Experience working with enterprise or mid-market SaaS customers
• Superior presentation and communication skills, and ability to connect with diverse stakeholders

What You'll Get

• Competitive salary + meaningful equity
• 100% Coverage for individuals Premium medical, dental & vision coverage
• 401(k), immediate eligibility
• Lunch in-office 5 days/week (and dinner when needed)
• Flexible/unlimited PTO
• Commuter (BART/MUNI/CalTrain) and equipment stipends
• Wellness & Fitness stipend
• Generous parental leave
• Relocation assistance available
• In-office culture in San Francisco