Job Details

Senior Implementation Manager, Professional Services

PHIL is seeking a talented and experienced Senior Implementation Manager, Professional Services to lead enterprise client implementations from committed intent through program activation. This role will focus on solution design, cross-functional execution, and delivering high-quality, technically sound implementations that drive speed to value. Reporting to the Director of Professional Services, you will own end-to-end implementation strategy, translate client goals into technical solution architecture, and ensure operational readiness across product, engineering, operations, and client stakeholders. This is a highly visible, client-facing role that requires strong ownership, technical fluency, and the ability to thrive in ambiguity.

Responsibilities

• Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design
• Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols
• Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways
• Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures
• Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness
• Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards
• Serve as a product subject matter expert, understanding PHIL's platform capabilities, roadmap, integrations, and data workflows
• Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives
• Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology
• Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum

Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of technology-enabled services implementation experience
• 5+ years of vendor-side ownership of enterprise implementations
• 5+ years managing cross-functional and project-specific teams in a matrixed environment
• Demonstrated ability to translate business objectives into technical architecture and operational execution
• Strong analytical and problem-solving skills with a data-driven approach to decision making
• Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL
• Familiarity with AI and LLM applications within technology-enabled service environments
• Experience designing implementation processes, documentation standards, and scalable delivery frameworks
• Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies
• Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments
• Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences
• Ability to travel up to 25%

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity

PHIL Inc. is an equal-opportunity employer.