Job Details

Clearance: Secret Duration: 6 month contract to perm Onboarding: 2 – 4 weeks to receive DEA Suitability Salary (perm): $75,000 – $82,500 Day-to-Day Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco. This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment. While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions. This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site. • Serve as the primary on-site IT support contact for classified and unclassified networks • Provide desktop, laptop, tablet, and mobile device support • Troubleshoot and resolve O365, OneDrive, network, hardware, and software issues • Create, update, and track tickets in systems like Remedy, ServiceNow, or ServiceManager • Repair/replace peripherals (printers, scanners, VTC equipment) • Run, trim, and manage Cat5 and fiber cabling • Support desk phones / CAT phones • Assist with office moves, relocations, and workstation staging/takedown • Maintain configuration management documentation • Manage UPS operability • Provide remote user assistance as needed • Coordinate with other IT teams for escalations and resolutions Must-Haves • Active Secret clearance (non negotiable) • Senior-level IT / desktop support experience • Strong customer-facing maturity and professionalism • Experience supporting Windows environments • Working knowledge of Active Directory (user/workstation accounts & permissions) • Hands-on troubleshooting of hardware, software, and peripherals • Ability to work solo on-site in a high-demand, high-visibility environment • Willingness to perform light physical work (cabling, workstation setup, moves)