Job Details
Strategy & Operations Contractor/Merchant Onboarding Specialist
2026-06-16 Artech L.L.C. San Francisco,CA
Description:
Position Details:
Title: Strategy & Operations Contractor/Merchant Onboarding Specialist
Duration: 6 months
Location: Remote – USA
Pay Range: $ 31.03 - $37.93/hr. on W2
JobID: #26-20699
Merchant Onboarding Specialist
About the Role
What You'll Do
Nice to Have
Lekhana Yathiraj
Senior Technical Recruiter
Office: 276-477-5696
Artech Information Systems LLC
360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960
Email: , Website:
Title: Strategy & Operations Contractor/Merchant Onboarding Specialist
Duration: 6 months
Location: Remote – USA
Pay Range: $ 31.03 - $37.93/hr. on W2
JobID: #26-20699
Merchant Onboarding Specialist
About the Role
- As a Merchant Onboarding Specialist on the client's Catering team, you will be the first point of contact for merchants after they've been sold into the catering program.
- You'll guide new merchant partners through the full onboarding journey — from account setup to their first successful catering order — ensuring a seamless experience that sets them up for long-term success on the platform.
What You'll Do
- Own the end-to-end onboarding process for newly signed catering merchants, serving as their primary point of contact from handoff by the sales team through go-live
- Conduct onboarding calls and walkthroughs to educate merchants on the client's Catering platform, tools, and best practices
- Guide merchants through menu setup, operational configuration (order lead times, catering minimums, packaging requirements), and tablet/POS integration
- Coordinate with internal teams (Sales, Account Management, Operations, Tech Support) to resolve blockers and ensure smooth launches
- Track onboarding milestones and maintain accurate records in CRM tools (e.g. Salesforce)
- Identify common friction points in the onboarding process and surface feedback to improve the program
- Support merchants through their first orders, providing real-time coaching and issue resolution Hit targets around time-to-activation and merchant satisfaction scores
- 2+ years of experience in merchant onboarding, customer success, account management, or a similar client-facing role Strong communication skills
- You can explain complex processes clearly and build trust quickly over phone, email, and video Highly organized, with the ability to manage a large book of onboarding merchants simultaneously
- Experience working cross-functionally and escalating issues effectively
- Comfort with tools like Salesforce, Google Workspace, and internal ops platforms
- Background in restaurant, food service, or B2B marketplace platforms is a plus
- A self-starter mentality with a passion for helping small and mid-size businesses succeed
Nice to Have
- Familiarity with catering operations or large-order food programs
- Experience with client's merchant tools (Merchant Portal, Menu Hub, etc.)
- Prior experience at a marketplace, SaaS, or food tech company
- The client Catering program connects businesses with high-quality restaurant partners for large-format meals.
- You'll be joining a fast-growing team at the intersection of enterprise sales and local commerce — with real impact on merchant partners and the customers they serve.
- Let me know if you'd like to adjust the tone, add/remove sections, or tailor it for a specific seniority level.
Lekhana Yathiraj
Senior Technical Recruiter
Office: 276-477-5696
Artech Information Systems LLC
360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960
Email: , Website: