Job Details

divh2Account Executive (Existing Business), Commercial/h2pSan Francisco, California/ppFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences./ppOur AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams./ppFounded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers./ph3Whats the opportunity?/h3pAs a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. Were building a world-class sales organization, and the road ahead is going to be very exciting./ppAt Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership./ph3What will I be doing?/h3ulliBuild relationships with Fins small business customers ensuring revenue growth and customer retention/liliWork with current customers to understand their business pains, and provide solutions based on our platform to alleviate them/liliDevelop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals/liliDevelop advanced knowledge of your customers businesses and goals while accurately forecasting sales pipeline/liliCollaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation/liliTrack and report all key metrics related to customer growth, retention and Fin product usage growth/liliEngage in team development and mentoring/li/ulh3What skills do I need?/h3ulli2+ years managing a large book of business; 120 accounts (retention, renewals, account growth)/lili1+ years selling SaaS products/liliExperience managing procurement processes/liliStrong sales instincts and track record hitting and exceeding quota/liliExceptional written and verbal communicator/liliComfortable and energized operating and problem-solving in a fast-moving organization./liliExhibits a growth mindset, intellectual curiosity, and ambition/liliAbility to build and maintain deep client relationships across levels in complex organizations/liliDemonstrable history of leadership, with both immediate and cross-functional teammate/li/ulh3Benefits/h3pWe are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us!/pulliCompetitive salary and meaningful equity/liliComprehensive medical, dental, and vision coverage/liliRegular compensation reviews - great work is rewarded!/liliFlexible paid time off policy/liliPaid Parental Leave Program/lili401k plan match/liliIn-office bicycle storage/liliFun events for employees, friends, and family!/liliUnlimited access to Claude Code and best-in-class AI tools; experimentation building is encouraged celebrated/li/ulp*Proof of eligibility to work in the United States is required./ppThe OTE range for candidates within the San Francisco Bay Area is $ 147,670 - $ 190,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)./ppFin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week./ppWe have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values./ppFin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law./p/div