Job Details

IHG Hotels & Resorts - 888 Howard Street - Responsibilities: Assist in managing all aspects of the front office including guest registration, bell services, concierge, InterContinental Club Lounge, and guest reservations; Assist in maintaining brand standards and desk merchandising; Oversee front office staff and overnight coverage when MOD is on duty; Monitor safety and security procedures and complete daily safety checklists; Manage guest experience and respond to guest complaints with service recovery gestures