Job Details

Project Management Specialist

Client Marketplace is a fast-growing curated community of third-party online sellers who offer millions of products to Client.com customers. The Seller Marketing & Communications team supports all Client Marketplace functions and ensures effective and seamless communication between sellers and internal teams across multiple channels, at every stage of a sellers lifecycle. The Client Marketplace Seller Marketing & Communications team is seeking a bright, energetic Project Management Specialist. This role is critical to binding our education strategy to the tactics we need to drive success in seller education and the overall Marketplace seller growth. You will be the education evangelist and play an integral role in organizing the launches of seller guides and videos. The right candidate will have outstanding time management and communications skills, impeccable attention to detail, and enthusiasm for tackling multiple complex projects within a dynamic, fast-paced environment. The Project Management Specialist will be responsible for project management, final sign-off with key stakeholders, scheduling of activations, and reporting for all seller education creative projects. This role will report to our Seller Education Program Manager.

Responsibilities

• Partner with GTM and other stakeholders to develop comprehensive project plans related to Seller Guides and Videos.
• Manage and tactically execute on all elements of seller education projects, including but not limited to: project managing creative deliverables, scheduling, cross-functional collaboration, documentation, and stakeholder reviews.
• Oversee the intake process for seller education requests, evaluate new requests to ensure all required information is provided, and partner with the Program Manager to recommend a creative strategy.
• Participate in regular check-ins with stakeholders to communicate SLAs, project status, and/or changes to launch timelines or activation dates.
• Manage the content tracker and team bandwidth to ensure all updates have been captured and prevent exceeding capacity.
• Manage and enforce internal seller education work processes and SLAs.
• Identify and escalate pain points and areas for improvement in a timely and positive manner.

Requirements

• BA in Marketing, Communications, Business, or related field
• 2-3 years of project management experience with exposure to education, creative production, or agency work.
• A self-starter with proven ability to multi-task, set priorities, and be resourceful in a fast-paced environment
• Comfortable working in a highly cross-functional role, and building relationships across the entire Client Marketplace org
• Strong understanding of creative development capabilities and SLAs
• Highly organized and efficient with the ability to manage multiple concurrent projects involving stakeholder conversations, gathering requirements, and guiding revisions
• Ability to understand larger strategic vision, define and execute on tactical pieces, and create clarity in ambiguous circumstances
• Experience with JIRA, Confluence, Asana is a plus
• Excellent verbal and written communication skills, interpersonal skills, and a positive attitude
• Ability to see other people's point of view and receive constructive criticism

Additional Information

• We highly value having employees working in-office to foster a collaborative work environment and company culture.
• For office-based employees (employees who live within a 50-mile radius of the San Bruno office), Client Marketplace considers working in the office, at least two days a week under the current policy, to be an essential function of this role.
• We will prioritize qualified candidates who can commit to working in our San Bruno office two days per week.