Job Details

Project Coordinator/Specialist-III

Duration: 03-month contract Work Location: San Francisco, CA Pay Rate: $45/hr - $50/hr on w2.

The Platform Innovation team leads up the strategy, launch + scaling of client nascent bets for its white-label restaurants business.

About the Role

Client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform.

Roles:

• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• You will report to the East Coast Onboarding Lead for our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
• You're excited about this opportunity because you will Interface directly with merchant restaurants and work tirelessly to improve their experience Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Create merchant training materials to encourage staff understanding and adoption Learn the ins-and-outs of client software configuration and oversee the implementation of digital ordering and SaaS tools Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment Look for ways to improve and want to shape the direction of the company

Qualification:

• Bachelor's degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail Spanish fluency is a plus.
• Important note- 5+ years in bar + restaurant management Hands-on, hospitality background Restaurant opening experience + high-end bartending experience as key positive indicators