Job Details

The Guest Service Agent's responsibilities are: To sell tickets to Alcatraz Island; To assist with scanning tickets, loading and off-loading of vessels; To trouble shoot any guest ticketing issues; To provide excellent customer service. Duties and Responsibilities: Greets guests upon checking in at the ticket booth. Assists guests with purchasing tickets or locating and printing tickets for those who are unable to provide a QR Code or Confirmation of their booking. Execution of responsible cash handling and proper point of sale processes is required when assigned to point of sale and ticketing systems for processing transactions. Dropping cash banks responsibly as required when working with cash banks, point of sale. Processes rescheduling or refunding tickets for guests, as needed, with management approval. Upsells card products. Scans tickets prior to entering queue. Assists with loading and off-loading of guests. Answers questions concerning fares, routes, schedules, and reservation...Guest Experience, Agent, Guest, Customer Service, Business Services, Ticket