Job Details

Job Title

Responsibilities

• Understand success metrics and incorporate data into design and development process
• Perform customer research and competitive analysis in order to develop business cases and make effective product decisions
• Work closely with the Client Support team and the development team to identify and follow up on client concerns, feedback, and follow up on status
• Engage internal and external customers to understand their needs and gather product requirements
• Help drive our data-driven culture: Accumulate, analyze, present, and leverage data in decision making, and look for opportunities to cultivate richer insights about our products
• Provide leadership and mentorship to members of the product management team
• Not only practice but also help manage and refine our product life cycle

Qualifications

• Bachelor of Science/Master's Degree in a related business or technical field
• 7+ years of experience in product management, preferably in a B2B, SaaS environment
• Hallmarks: leadership, creativity, teamwork, and strong attention to detail
• Ability to work independently to a high degree, and direct a cross-functional team designing, delivering, and maintaining new and enhanced functionality and integrations
• Solid technical knowledge in at least one of the following: API's, Content Management, Team workflows, Business intelligence, Client, developer platforms or other B2B integration platforms
• Knowledge of and familiarity with not only product management, but also production support, software development, user experience, marketing, and sales
• Tolerance for the challenge of a fast-paced, sometimes chaotic startup environment is a must!
• Experience beyond the core product management skill set is a plus, especially product strategy, but also product marketing, resource management, forecasting, and budgeting
• SCRUM/JIRA Experience: since we don't have project managers or SCRUM masters, those functions are distributed on our project teams; our product managers share some Agile project management responsibilities with engineering leads, including JIRA management