Job Details

Principal Growth Partnerships & Reseller Manager

As Principal Growth Partnerships & Reseller Manager you will own the strategy and execution for Aircall's Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.

This role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall's AI voice agent and MCP capabilities, and explore new reseller partnerships

Key Responsibilities:

• Maintain and evolve a prioritization framework for integration investment decisions, balancing TAM potential, AI acceleration fit, integration maturity, and resource constraints
• Drive pipeline and MRR growth through targeted partner launch activations
• Lead outbound business development to acquire new integration partners, leveraging Aircall's AI voice agent and Model Context Protocol (MCP) capabilities to target high-volume, consumption-based opportunities
• Closely work with internal product teams to develop and manage reseller partnership models with key ecosystem partners
• Coordinate cross-functionally with Product, Engineering, Sales, and Marketing to align partnership initiatives with Aircall's AI-first product roadmap
• Track and report on partnership-attached revenue, YoY growth, and pipeline contribution to senior leadership

Qualifications:

• 10+ years of experience in technology partnerships, business development, or ecosystem management within a B2B SaaS environment
• Proven track record of building and scaling partner programs that drive measurable revenue impact
• Deep understanding of the SaaS ecosystem landscape across vertical and horizontal Saas
• Strong strategic thinking with the ability to make hard trade-offs and prioritize under resource constraints
• Experience with AI product positioning and/or consumption-based commercial models
• Excellent BD instincts with demonstrated ability to research, target, and close new partnership opportunities
• Strong partner empathy ability to frame value from the partner's perspective, not just Aircall's
• Cross-functional collaboration skills, comfortable working with Product, Engineering, Sales, and Marketing teams
• Data-driven mindset with experience using partnership metrics (attached revenue, pipeline contribution, attachment rates) to inform strategy
• Strong executive presence and crisp storytelling for internal and external stakeholder engagement
• Experience working across multiple regions and functions in a global organization

Nice to Haves:

• Familiarity with telephony, CCaaS, or AI-powered communication platforms
• Experience managing reseller or channel partner programs
• Understanding of API-based integration models and Model Context Protocol (MCP) concepts
• Experience in a company transitioning from a traditional product model to an AI-first platform strategy
• Knowledge of competitive dynamics across voice/communications

$150,000 - $175,000 a year This base range is not including a quarterly bonus (70/30 split), equity, and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

Medical, dental, and vision insurance is 100% covered

401k plan with company matching!

Unlimited PTO take the time you need to come to work feeling great!

Wellness, commuter, and childcare reimbursements

Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.