Job Details

Clinical Outreach Specialist | PHILLocation: Remote roleAbout the CompanyFounded in 2015, PHIL is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving their specialty pharmaceutical prescriptions. Our mission is to ensure consistent, reliable, and affordable access to prescribed medicines for our patient community. Partnering with pharmaceutical manufacturers, PHIL offers digital patient access services to improve health outcomes for patients across the U.S. by delivering affordable and timely access to higher-cost specialty therapeutics. Headquartered in Scottsdale, AZ with operational hubs in Scottsdale and Columbus, OH, the company currently employs over 120 individuals and expects to double its employee base in the coming year. The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on the prescriber and patient experience. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!Position OverviewThe Clinical Outreach Specialist role will help drive PHIL's engagement with the Health Care Providers (HCPs) who prescribe medicines to our patients. You will be a part of a dedicated team focused on expanding PHIL's HCP relationships by directly engaging with HCPs and their offices – from developing rapport with office staff and understanding office protocols to educating them on PHIL processes to introducing them to new product launches on the PHIL platform. A successful candidate will be able to maintain a “customer service” mindset and approach in all interactions with physicians and office staff. You will be able to understand PHIL's internal processes and clearly explain them to offices. You will be responsible for responding to office feedback, identifying opportunities for improvements, and working with internal teams to develop solutions. You will be able to readily learn new information and adjust daily activities as we implement new office engagement strategies and introduce new programs.Key ResponsibilitiesProvide excellent customer service by communicating effectively with prescribers and office staff via phone call and digital message formatsProvide effective cold call outreach to build office relationships and maintain ongoing rapport with offices and physiciansUnderstand and explain end‑to‑end prescription lifecycle to provider offices with appropriate level of detailUnderstand and explain program‑level rules, expected patient copays, and expected processing timelines and be able to accurately and clearly explain to prescribers and office staffProvide best practices to pursue coverage for patients via the prior authorization processTriage, resolve, and respond to order‑related escalations or one‑off requestsDe‑escalate providers by using active listening, determining the correct root cause, and reassuring HCPs about solutions and our ability to serveRecommend solutions for internal teams at PHIL based on feedback to prevent errors and improve Health Care Partners experienceUnderstand needs of HCPs based on their patient population and behavior and recommend effective solutions to increase medication access for patientsIdeal Candidate Background and CompetenciesPrior experience working in physician offices or other healthcare delivery environmentsPrior experience with electronic health record (EHR) platformsHas a working understanding of medical prescription processing, including electronic prescription submission and prior authorization processingExperience in making cold outreach callsStrong interpersonal skills to engage with offices and develop good working rapport with office staff and physicians alikeWillingness to learn and understand operational workflows in order to quickly determine root causes and to help suggest solutionsCan pinpoint and diagnose feedback from HCPs and turn it into meaningful and actionable insights to drive improvements across the organizationCan communicate professionally and courteously to reduce HCP churn and improve patient outcomesSolution‑oriented approach to find sustainable solutions for our HCPsExcellent written and oral (phone) communication skillsTeam player who wants to help build up othersAbility to be flexible in daily work activities as strategies and program needs changeBenefitsGround floor opportunity with one of the fastest‑growing startups in health‑techFully remote working environment in these states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV (occasional travel may be required)Competitive compensation (commensurate with experience)Full benefits (medical, dental, vision)401(k)PHIL Inc. is an equal‑opportunity employer.Compensation Range: $80K - $95K#J-18808-Ljbffr