Job Details

RoleWho you areSenior-level experience in product/UX research within digital product organizationsDemonstrated ability to establish research practices in environments without mature research infrastructureStrong mixed-methods expertise with clear judgment on methodology selectionExperience operating continuous or rolling research programsDeep understanding of research rigor, bias mitigation, and insight synthesisAbility to elevate organizational research literacy and coach non-researchers on best practicesStrong partnership with design and product leadershipComfortable operating with high autonomy, ambiguity, and program ownershipDon't meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from youDesirableExperience managing research vendors or agenciesExperience building research ops infrastructure or participant panelsBackground working in design-led product organizationsWhat the job involvesWe are hiring a senior Product/User Researcher to establish and lead research practices that meaningfully inform product development. Research today is conducted inconsistently and without formal methodology, and this role will define the philosophy, standards, and operating model required to bring rigor, clarity, and insight into product decision‑makingThis is a foundational hire reporting into product and design leadership, partnering closely with the Head of Design and the product design team. The role requires a highly autonomous researcher capable of building a research program from the ground up while operating as a hands‑on practitionerThis is a product research role, not a market or consumer marketing research positionResearch program developmentEstablish research philosophy, standards, and best practices across the organizationDefine frameworks, templates, and governance that improve rigor and mitigate bias in research executionEducate product, design, and PM teams on research methodology, interpretation, and appropriate applicationBuild scalable research infrastructure including participant recruitment, insight synthesis, and knowledge managementContinuous rolling research programOwn and operate a continuous rolling research program enabling ongoing user feedback across product developmentPartner with teams to intake research needs and translate them into structured, methodologically sound test plansRecruit and facilitate participant sessions on an ongoing basis, adjusting cadence based on product priorities and research complexitySynthesize findings into actionable insights that inform product direction and design decisionsMaintain a sustainable research rhythm that balances responsiveness with depth and methodological rigorMixed‑methods research executionDetermine and apply appropriate qualitative and quantitative methodologies across discovery and evaluative researchConduct interviews, usability testing, concept validation, surveys, diary studies, and experimentsEnsure research rigor, bias mitigation, and methodological clarity across studiesStrategic research initiativesDefine and lead longer‑term research programs to deepen understanding of users, behaviors, and mental modelsManage external research agencies for larger scoped studies (1–2 per quarter or half‑year) with leadership approvalDrive synthesis across studies to develop durable user insights and profiles that guide product strategyThis role will directly shape how product decisions are made by establishing a reliable, insight‑driven research practice where none currently exists. The researcher will play a critical role in improving product quality, reducing bias in decision‑making, and enabling teams to learn from users continuouslyCompany missionTo expand access to fair credit to give anyone in the world the opportunity to improve their financial security and mobility.Company benefitsVirtual‑first teamwork: Great work happens anywhere. We're collaborating across 14 countries, 12 time zonesFull health coverage: Find flexible plans at every premium level and substantial subsidies that stand up to global standardsFunding (last 2 of 3 rounds)Sep 2022$75mLATE VCMar 2020$20mSERIES ATotal funding: $99.5mOur takeAn individual's credit score greatly influences their life, affecting their ability to rent, receive loans, buy a house, and access affordable interest rates. But you have to have credit to build credit, leaving a lot of people in a catch‑22 situation. Tilt (formerly Empower Financial) is a mobile‑only app that makes credit more inclusive and accessible, helping customers achieve their credit health goals regardless of their credit history (or lack thereof).Though other FinTech companies such as Mint or Personal Capital also offer impressive financial tracking for their customers, Tilt's comprehensive set of personal finance features including cash advance and automatic savings offerings make it a better choice for people who want to use a single app to manage their finances.By empowering people to take control of their money through its range of financial services, Tilt is working to break the cycle of paycheck‑to‑paycheck living. Backed by Blisce, Defy Ventures and Quiet Capital, the company has been significantly growing its revenue in recent years and was recognized in the 2022 Inc. 5000 list of the fastest‑growing companies in the US.#J-18808-Ljbffr