Job Details

Operations Generalist - Southeast AsiaJob Description:We're looking for a versatile, impact-driven Generalist to join our fast-growing team at Waterlily. This is a high-ownership, high-growth opportunity for someone who thrives in ambiguity, moves fast, and wants to build novel best practices in sales, ops, content, and systems.You'll be our Swiss-Army knife, jumping from coordinating executive ops one hour, to writing crisp marketing copy the next, to running lightweight outbound campaigns after that. If you've got grit, brains, and range, we'll give you the tools, mentorship, and mission to grow into a startup operator that any company would fight to hire.We don't care about fancy job titles. We care about people who get important things done fast, even when no one has drawn the map yet.Location: Remote(Strong preference for teammates in the Philippines, Vietnam, or UTC-3 to UTC+8 Latin-America for easy overlap with U.S. Pacific hours)About UsWaterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending Americas multi-trillion dollar LTC cost curve.Our Team & CultureWe've built a high-performance team culture based on three core principles:We're deeply committed to transforming how families prepare for long-term careEvery team member genuinely believes in our mission and understands its importanceWe prioritize work that drives meaningful impact for our customers and companyWe embrace challenges and adapt quickly like potatoes that grow under any circumstancesWe make decisions swiftly while remaining thoughtful and open to iterationWe focus on execution and results rather than just effortWe value team members who show unlimited potential for growth and understandingRadical Transparency & SupportWe practice direct, honest communication while maintaining empathy and respectFeedback flows freely in all directions from intern to leadership and backWe begin meetings with brief check-ins to understand each other's contextWe create safe spaces for vulnerability and authentic collaborationWe maintain high standards while supporting each other's growth and wellbeingOur Founding TeamYou'll be working closely with our founding team:Lily Vittayarukskul, CEOPatented inventor. Started college at 14, worked at NASA by 16, and led product and engineering at IoT medical startups before founding Waterlily.Evan Ehrenberg, COOForbes 30 Under 30. Started college at 11, attended UC Berkeley and MIT, and later founded and sold a clinical trials SaaS platform before joining Waterlily.Tim Chung, Founding Engineer & Data ScientistHolds a Masters in Computer Science from UPenn and is completing a Data Science Masters at Georgia Tech. Background in machine learning, full-stack engineering, and startup teams.How We WorkWe optimize for remote-first collaboration while maintaining high productivityWe emphasize contextual decision-making and practical solutionsWe prioritize deep work and focused execution over unnecessary meetingsWe consistently validate that we're working on the highest-impact initiativesWe maintain a healthy, growth-oriented mindset while pushing for exceptional resultsAbout YouWe're still under 30 people. Every new teammate moves the needle. You'll be our Swiss-Army knife, jumping from executive assistant work to sales outreach to polishing product-launch copy. Your superpower: getting important things done fast, even without a roadmap.What You'll Likely Do (Week to Week)Executive OpsManage CEO calendars and travelPrep meeting briefs and handle loose endsResearch and qualify B2B leadsDraft personalized outreach and keep HubSpot organizedContent & CommsWrite LinkedIn posts, one-pagers, and FAQsProcess ScrappinessAutomate tasks via tools like Zapier or ChatGPTData DigsPull and analyze reports using Sheets, Notion, etc.No two weeks look exactly the same, expect to juggle 3-4 of these lanes at any time.You'll Excel Here If You…Thrive in ambiguity and fast-changing environmentsWrite and speak excellent EnglishLearn new tools and topics quicklyCare about measurable resultsAre comfortable with no-code/low-code toolsCan overlap 4-5 hours with Pacific TimeHave 2-5 years of experience wearing many hatsNice-to-HavesExperience working with U.S. clients or fintech/insurtechFamiliarity with Figma or CanvaUsed LLMs to assist with writing or researchWhat You'll GetUSD-denominated salary + performance bonusesAccess to founders and full ownership of your workRapid skills growth across operations, GTM, and contentA mission-driven team that's changing livesFull remote flexibility no commuting everHow We HireQuick application (resume + short cover note)2-3 mini project tasks based on your strengthsTeam interviews (Justin, then Evan & Lily)Reference check & offerWhole process typically 2 weeksApplyEmail your resume and a short note about why this role excites you to:careers@joinwaterlily.comUse the subject line:Generalist [Your Name]Equal Opportunity EmployerWaterlily is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.Required Skills:Running FinTech Briefs Resume Religion Calendars Operations Collaboration Figma Transparency Canva HubSpot Video Recruiting Ownership Salary Data Science Decision-Making Excel Travel Campaigns Machine Learning LinkedIn Optimization Writing Computer Science Research Email Planning Engineering Marketing English Leadership Science Sales CommunicationJ-18808-Ljbffr