Job Details

nTech Workforce has an immediate 23298 Workplace Operations Coordinator

Terms of Employment

• W2 Contract, 12 Months
• This is an onsite role at San Francisco, CA
• Shift Schedule: 08:00 AM-05:00 PM

Overview

The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees of Lyft. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for Lyft employees.

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

Responsibilities

• Represent "Lyft" culture in the SFHQ mailroom and print, ship stations by stocking and organizing supplies.
• Maintain the appearance of the mailroom area, and provide support for general mail & package inquiries.
• Keep an upbeat demeanor and greet every employee and visitor to the mailroom.
• Receive and process mail and packages on a daily basis.
• Maintain weekly inventory of Workplace items that need to be purchased.
• Restock supplies on a regular basis.
• Support local teams with inventory management.
• Manage incoming and outgoing mail/shipment process for HQ and other offices.
• Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
• Intake and respond to Zendesk tickets and perform the necessary task to satisfy general Workplace inquiries.
• Escalate workplace incidents and maintenance requests to workplace operations specialist and workplace operations lead when necessary.
• Stay current on front desk protocols and provide ad-hoc support to reception when needed.
• Maintain clear and consistent communication while providing cross functional support to teammates and partner teams.
• Receive, troubleshoot, resource and resolve all incoming employee questions or concerns.
• Support all Workplace leadership with all duties as necessary.

Required Skills & Experience

• Demonstrate a commitment to Lyft's values by being proactive (Make it Happen), supportive of colleagues (Uplift Others), and authentic in professional interactions (Be Yourself).
• A genuine passion for fostering a positive workplace culture through consistent and high-quality operational support.
• 2+ years of experience in Customer Service.
• 1+ years of experience in Workplace Services and/or Mailroom Operations.
• Proven ability to remain adaptable and multi-task effectively within a high-speed, dynamic environment.
• Strong ability to build and maintain cross-departmental relationships.
• Experience working collaboratively within a team setting.
• Skill in managing and resolving conflicts constructively.
• Highly capable of prioritizing assigned duties and delegating tasks effectively to ensure operational efficiency.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.