Job Details

Sr Product Manager, Loyalty Program

Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs. We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!

Location: San Francisco, CA /San Jose, CA (Onsite) Duration: Long term contract

Responsibilities:

• 5 years of product management in a retail technology organization
• Strong understanding of modern retail technology stack, including:
• Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online.
• eCommerce Platforms: Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them.
• Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
• In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience.
• CRM & Loyalty Platforms: Expertise in Customer Relationship Management (CRM) software is a must. You should be familiar with how to use these platforms to segment customers, track their behavior, and manage loyalty programs.
• Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior (e.g., in-app vs. web purchases).
• Financial Modeling: Experience creating financial projections, assessing potential ROI, and managing budgets
• API Integrations: Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure a seamless, omnichannel customer experience.
• Experience in ecommerce domain, supporting customer loyalty programs
• Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
• Excellent communication, negotiation, and presentation skills are required. You'll need to clearly articulate product strategies to a diverse range of stakeholders, including senior leadership, engineering, marketing, and sales teams.