Job Details

About SpotOn

We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.

We're hiring an associate hardware shipping specialist to join our San Rafael team! The Associate Hardware Shipping Specialist supports warehouse operations by assisting in picking, packing, and shipping hardware orders. This role focuses on developing accuracy, speed, and familiarity with fulfillment processes while contributing to a smooth outbound workflow.

Responsibilities

• Pick and pack orders under guidance, ensuring correct SKUs and quantities.
• Follow packing standards to minimize damage during transit.
• Enter fulfillment data accurately into internal systems.
• Assist in staging shipments and preparing boxes for carrier pickup.
• Support inventory put-aways, bin organization, and cycle counts.
• Report order or inventory discrepancies promptly to senior team members.
• Follow all warehouse safety and handling procedures.
• Participate in training on shipping systems and tools.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Strong attention to detail and willingness to learn fulfillment processes.
• Basic understanding of shipping workflows and warehouse organization.
• Familiarity with shipping tools (UPS WorldShip, ShipStation) a plus.
• Ability to follow step-by-step processes and maintain accuracy.
• Eagerness to learn NetSuite and related systems.

Previous Experience

• 1 year of professional experience in a related role.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.
• Associate degree in Business, Supply Chain, or related fields preferred.
• An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

• Fluent in English (written and verbal).
• Additional languages are preferred but not required.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.