Job Details

Senior Business Product Manager – Patient CRM

📍 Onsite – 5 Days/Week

⏱ Full-Time Opportunity

We are seeking an experienced Senior Business Product Manager – Patient CRM to lead the strategy, roadmap, and execution of customer-facing digital products focused on patient engagement and relationship management.

This role is ideal for a strategic product leader with proven experience owning CRM or customer engagement platforms, driving cross-functional alignment, and delivering measurable business outcomes from concept through launch and adoption.

Key Responsibilities

• Own the product vision, strategy, and roadmap for the Patient CRM product suite
• Lead end-to-end product lifecycle management from ideation through launch and optimization
• Drive innovation and experimentation using customer insights, market trends, and performance data
• Partner closely with Engineering, UX, Marketing, Operations, and Business stakeholders to deliver high-impact solutions
• Integrate capabilities across Access Solutions, Population Health, and Customer Engagement platforms
• Define product priorities, success metrics, and adoption strategies
• Gather user feedback, lead User Acceptance Testing (UAT), and continuously improve user experience
• Present recommendations and roadmap updates to executive leadership
• Mentor junior product, program, or operations team members as needed

Required Qualifications

• 8+ years of Product Management experience with increasing ownership and leadership responsibility
• Proven experience owning product vision, roadmap, and delivery for customer-facing digital products
• Strong experience with CRM or customer engagement platforms such as Salesforce, Veeva, Microsoft Dynamics, or similar
• Demonstrated success leading cross-functional teams across Product, Engineering, Marketing, and Business functions
• Experience launching products/features and driving measurable adoption, engagement, or growth outcomes
• Strong analytical, communication, and stakeholder management skills
• Experience with Agile product development methodologies

Preferred Qualifications

• Experience in Healthcare, Pharma, Biotech, HealthTech, or Patient Services environments
• Knowledge of patient engagement journeys, CRM ecosystems, and digital health solutions
• MBA or advanced degree preferred

This is a fully onsite role requiring availability to work 5 days per week onsite. Candidates must be local or willing to relocate.

If you are a strategic product leader passionate about building impactful patient/customer experiences, we'd love to hear from you.