Job Details

A company is looking for an Insurance Customer Service Representative.Key ResponsibilitiesHandle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial productsAssist clients with account servicing, including policy information, transactions, updates, and general inquiriesResearch and resolve customer issues, ensuring a high level of service and timely follow-upRequired QualificationsHigh school diploma or equivalent (G.E.D.)2+ years of experience in customer service, call center, or a high-volume client-facing environmentProven ability to manage difficult conversations and de-escalate customer concernsAbility to multitask and navigate multiple systems efficientlyComfortable working in a fast-paced, metrics-driven environment