Job Details

A company is looking for a Call Center Advisor 1 - Tier 1.Key ResponsibilitiesProvide first-tier customer service support for inbound calls, addressing client needs and issuesEngage in active listening to confirm information, identify customer needs, and provide solutionsCollaborate with other departments to resolve problems and advocate for customersRequired Qualifications and EducationHigh School diploma or G.E.DAt least 1 year of customer service experienceComputer skills and familiarity with business apps and software programsAbility to work in a fast-paced call center environmentCapacity to troubleshoot basic technical issues