Job Details

A company is looking for a Quality Control Lead / Project Manager I.Key ResponsibilitiesDevelop and enforce Quality Control Standard Operating Procedures for service desk operationsConduct quality monitoring and evaluations of various customer interactions to ensure service standardsAnalyze quality scores and drive continuous service improvement initiatives based on performance dataRequired QualificationsIn-depth knowledge of IT service desk and customer support best practicesMinimum 3 years of experience in quality control or quality assurance functionsStrong analytical, reporting, and documentation skillsSole U.S. citizenship required and ability to pass a CBP Background Investigation