Job Details

A company is looking for a Real-Time Analyst.Key ResponsibilitiesManage inbound traffic across multiple channels to ensure consistent service level standardsUtilize workforce management software and historical data to implement staffing adjustmentsDevelop and distribute performance dashboards and reports to leadershipRequired QualificationsMinimum of 2 years in workforce management or contact center leadershipStrong ability to analyze data using Google Sheets or Microsoft ExcelExperience in high-volume, multi-channel environments is preferredPrior experience with workforce management software and CRM systems is advantageousAbility to maintain focus in a fast-paced setting