Job Details

Date Posted: 04/10/2026 Hiring Organization: Rose International Position Number: 499669 Industry : Utility Job Title: Business Customer Specialist Programs Job Location: Oakland, CA, USA, 94612 Work Model : Hybrid Work Model Details: Hybrid. onsite is at least 1x per month Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 9 Min Hourly Rate($): 40.00 Max Hourly Rate($): 50.00 Must Have Skills/Attributes: CRM, Customer Service, Tracking, Written Communication Experience Desired: EV Engineering/Technology/Utility experience (3 yrs); strong customer tracking/CRM experience (3 yrs) **C2C is not available** Job Description Top Skills: • Excellent customer service experience. • EV Engineering/Technology/Utility experience • strong customer tracking/CRM experience Required Skills & Qualifications: • Strong written and verbal communication skills; comfort interacting directly with customers by email and phone • Highly organized and detail oriented, with the ability to manage multiple customer cases simultaneously • Ability to track work accurately and follow defined processes • Experience in customer support, customer operations, or program support roles Preferred : • Experience supporting utility, clean energy, EV, or pilot programs with a strong technical component. • Familiarity with CRM systems, enrollment trackers, or spreadsheet based reporting • Comfort working in a fast paced, evolving pilot environment Role Overview: Client is seeking a dedicated Customer Support Specialist to support the Vehicle to Everything (V2X) Residential Pilot. This role will serve as the primary point of contact for customer communications related to pilot enrollment and participation, supporting a significant increase in customer volume as the pilot expands. The position will work closely with Client program managers, internal stakeholders, and external OEM partners to ensure smooth and timely customer experience. Key Responsibilities Customer Communications • Serve as the primary responder to inbound customer inquiries related to the V2X Residential Pilot • Monitor and manage a shared pilot inbox, ensuring timely and accurate responses • Conduct outbound phone calls to customers to support enrollment, troubleshoot issues, and confirm next steps Enrollment & Tracking Support • Track customer enrollment status and progress across pilot milestones • Coordinate closely with OEM partners and internal teams to reconcile enrollment data • Maintain accurate customer and enrollment records in tracking tools and spreadsheets Program Operations Support • Support high volume enrollment activity (expected to scale to hundreds of participants) • Identify recurring customer issues or bottlenecks and escalate patterns to the Client program team • Support ad hoc reporting and status updates related to enrollment progress • Contribute to customer enrollment management lessons learned and methods to improve efficiency, timelines and quality of customer engagement. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Benefits : For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)