Job Details

A company is looking for a Director, Customer Loyalty & Churn Management.Key ResponsibilitiesDefine and own the enterprise retention strategy, churn targets, and roadmapLead the evolution from reactive save models to proactive, predictive retention programsPartner with Marketing to develop and optimize retention and winback offersRequired Qualifications10+ years of experience in customer retention, churn strategy, or related roles within telecom or recurring revenue businessesProven track record of owning and improving churn and retention outcomes at scaleExperience building and leading enterprise retention strategies, including save and winback programsStrong background in data-driven decision making, including churn analysis and LTV modelingExperience designing and scaling test-and-learn environments, including A/B testing