Job Details

A company is looking for a Member Advocate - PBM - Remote.Key ResponsibilitiesField complex inbound inquiries, emails, and chat messages with professionalism and empathyEfficiently resolve customer complaints and escalate complex issues as necessaryMaintain accurate records of customer interactions within CRM and AI tools for process improvementRequired QualificationsHigh school diploma, GED, or equivalent2+ years of Pharmacy or Health Care customer service experienceExperience with PBM Contact Center, Chat Support, AI, and CRM technologies preferredProficiency with computers and ability to navigate multiple systems simultaneouslyAbility to work flexible schedules, including holidays, weekends, and nights