Job Details

Kuehne+Nagel - - Responsibilities: Maintain real-time visibility of customer transactions in AirLOG by updating route maps and adhering to the Airfreight 2.0 Tag methodology; Manage, prioritize, and respond to customer inquiries daily across multiple communication channels, ensuring timely and effective support; Monitor Shared Service Center (SSC) performance related to Customer Care processes to ensure service expectations are met; Collaborate with K+N Sales to develop customer-specific work instructions and implement continuous improvement actions that strengthen overall customer relationships; Complete Forwarding Sub Ledger closures for customer shipments in ACON, meeting all corporate standards for accuracy and timeliness