Job Details

A company is looking for a Support Desk Specialist (Tier 2 IT Help Desk).Key ResponsibilitiesProvide technical support and remote help desk services to clients, escalating issues as necessaryReview systems and recommend technical/process improvements for efficiencyMaintain client documentation and stay updated with relevant technology and systemsRequired QualificationsBachelor's degree and two years of relevant experience, or equivalent combination of education and experienceCurrent certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferredSolid understanding of network operating systems, applications, and servicesProficiency with business collaboration tools, including MS Office applicationsAbility to work effectively in a call center environment