Job Details

A company is looking for a Customer Support Specialist (After Hours) who is bilingual.Key ResponsibilitiesProvide excellent customer service through various channels, ensuring timely and professional responses to inquiriesPerform administrative functions within core systems and maintain professional relationships with customers and co-workersEnhance knowledge of company products and services to effectively assist customers and comply with policies and proceduresRequired Qualifications, Training, and EducationHigh school diploma required; college degree preferredAt least one year of experience in a customer service role, preferably in a contact center or multi-channel communication environmentBilingual in English and Spanish with proficiency in speaking, reading, and writingAbility to adapt to change and work collaboratively in a fast-paced environmentStrong organizational skills and the ability to manage multiple tasks effectively